French Connection - 003

Despite extensive and secure packaging, unforeseen circumstances can lead to orders being damaged during transit. We recommend accepting the shipment during delivery even if there is identifiable damage to the packaging.

Please take photos of the damage and then contact our customer service team at your earliest convenience with the pictures of the damage. Accepting the shipment and taking photos will help us expedite the process of resolving the issue and arranging for a replacement. If you refuse the shipment, we will have to wait for the order to be returned to us before we can start to arrange the replacement.

Our team will review your case promptly and work towards providing a suitable solution. Our priority is to ensure your satisfaction, and we are committed to addressing any shipping-related concerns efficiently. By following these steps and providing the necessary documentation, we will be able to assist you in resolving any issues with your order in a timely manner.

Wall pictures are mostly packed individually, unless several pictures of a similar size have been ordered, so in exceptional cases they can all be in one and the same package.

Prints and prints are shipped in a separate package and not with other products in the same package. This is primarily to avoid damage.

Prints and prints are shipped flat in an envelope up to a maximum size of 60cm x 40cm. Larger prints will be shipped in a roll due to format and production.